Terms of Use
Effective: 23 October 2026
These terms are the agreement between you and us when you use the Meemori app. We have tried to keep them short and plain. By installing or using the app you accept them.
1. Who we are
Meemori is operated by GVAHIM s.r.o., Company ID (IČO) 10731121, VAT ID CZ10731121, Lihovarská 1060/12, 190 00 Praha 9 – Libeň, Czech Republic ("we", "us"). Contact: info@meemori.com.
2. What Meemori is
Meemori is a mobile app that helps you record conversations with family members, by voice or video, and uses AI to suggest questions, write the conversation down and tidy up the transcript. Recordings and transcripts are stored on your device. How we handle personal data is described in the privacy policy.
3. Using the app
- You must be old enough to enter a binding agreement where you live, and at least 16.
- Keep your device secure. The app has no password; recordings are only as safe as your phone.
- Because recordings live on your device, we cannot recover them if you delete them, lose the phone or uninstall the app. Back up what matters to you, for example with the export in Settings.
4. Recording other people
You must have the agreement of every person you record, and tell them that the recording will be transcribed by an AI service. Do not record anyone secretly or against their wishes. Follow the laws that apply to you about recording people and about sharing recordings. You are responsible for what you record and what you do with it.
5. Acceptable use
Do not use Meemori to:
- break the law or infringe anyone's rights, including privacy and image rights;
- record or process unlawful content, or content that exploits or endangers children;
- harass, deceive or harm anyone, or to impersonate a person;
- attack, overload or reverse-engineer our service, get around the credit system or the device checks, or claim free credits by automated means.
We may limit or end access for misuse.
6. Credits and purchases
- Recording and keeping memories on your device is free. The AI features run on credits. You receive some to start and can buy more in the app.
- Purchases are made through Google Play or the Apple App Store, and their payment terms apply. We do not see your payment details.
- Credits are a consumable digital item. They are used as AI features are used, they are tied to your anonymous account, they have no cash value and they cannot be transferred or exchanged for money.
- Credit purchases are not refundable, except where the law requires it or the store's refund policy provides it. Refund requests are handled by Google Play or Apple under their rules, and by us where the law makes us responsible.
- Where you have a legal right of withdrawal as a consumer, you agree that credits are digital content supplied immediately, and that the right ends once they are delivered to your account with your prior express consent, as far as the law allows.
- If you delete your account, unused credits are forfeited.
- Prices are shown in the store before you buy. We may change prices and the number of free credits for the future.
None of this limits your statutory rights as a consumer, for example if the app or credits do not work as promised.
7. AI output
Transcripts, suggested questions and other AI output can be wrong, incomplete or unsuitable. Names, dates and places in particular may be misheard. Check what matters to you before you rely on or share it. AI output is a convenience, not advice of any kind.
8. Your content and our rights
Your recordings and transcripts remain yours. You allow us to pass them to our AI providers only to the extent needed to deliver the features you ask for, as described in the privacy policy. Meemori's software, name, logo, design and texts belong to us or our licensors; we give you a personal, non-exclusive, non-transferable licence to use the app for its intended purpose.
9. Availability and changes
We aim to keep the service running but do not promise it will always be available or error-free. AI features depend on third-party providers and may be interrupted. We may update, change or discontinue features, and we will give reasonable notice before ending the service and, where we can, a chance to export your data.
10. Liability
Nothing in these terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury, for intentional or grossly negligent harm, or consumer rights that cannot be waived. Subject to that, and to the extent the law allows, we are not liable for loss of recordings or data stored on your device, for inaccurate AI output, for interruptions caused by third parties, or for indirect or consequential loss. Our total liability for any claim connected with the app is limited to the amount you paid us in the 12 months before the claim.
11. Ending
You can stop using Meemori at any time and delete your account in Settings → Your data. We may suspend or end your access if you seriously or repeatedly break these terms.
12. Changes to these terms
We may change these terms, for example when the app changes or the law does. The new version applies from the date shown at the top. If you keep using the app after that, you accept it. If a change is material to you, we will make it visible on this site first.
13. Governing law and disputes
Czech law governs these terms. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you may bring a claim in the courts there. Otherwise the competent courts of the Czech Republic decide. Consumers in the EU can also use the European Commission's online dispute resolution platform, and in the Czech Republic the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) handles out-of-court consumer disputes.
14. Contact
Questions or complaints: info@meemori.com.